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SAFE SHIPPING
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Once you have read this page you will want to click on the following two links for more thorough information and
videos. EVERYTHING INCLUDED and PUPPY ADOPTION APPLICATION
What happens once you purchase the puppy:
1. We need to know who will pick the puppy up from the airport. (The airport will require ID).
2. We will need the address, phone number, and a second phone number if possible for the airport reservation.
3. We will need to know which airport you will be picking up the puppy from.
4. Reservations will be made. We try to arrange some weekday flights and some weekends as well. We will e-
mail you with the full flight itinerary information, Air Waybill number and the phone number for the airline that we
will be using. Please print it off and take it with you to the airport. Please call the airline once you receive the
information to verify that everything is correct and where to pick up at the airport once the puppy arrives.
5. An appointment is set with the vet for a vet check and health certificate. The health certificate has to be
issued within 10 days of the flight and is only good for 10 days. The puppy goes to the vet for the vet check and
a health certificate is issued.
6. The puppy is transported to the airport and flown to you!
7. Usually the pickup is at the baggage claim, or sometimes there is a cargo pickup place at the airport for you
to receive the pup. Below are the phone numbers for the airlines that we commonly use. Please call them
ahead of time and find out the particular location that you are to pick your puppy up on that date because
sometimes the procedures change based on the time of day, day of the week, etc. You might also call and
check again on the day of the fight to make sure that nothing has changed.
American Airlines 1-800-227-4622
Continental - 1-800-575-3335
Delta Pets - 1-888-736-3738
What is included in shipping?: click following link to watch video EVERYTHING INCLUDED
This is the e-mail we send once your puppy flight is booked:
Your flight for your puppy has been booked with American Airlines (or the name of the airline it is booked with).
Once the puppy is booked, or after I have received the booking confirmation, you can also check the status of
your flight on www.aacargo.com. Your puppy will be flying Priority with them. The phone number for American
is 1-800-227-4622. We recommend that you call ahead of time to find out where you will pick your puppy up.
(Usually at baggage claim). It may take 30-45 minutes for the plane to be unloaded and for your puppy to be
brought to you. Puppies can be flown with an acclimation statement when the temperatures are between 20
and 85 degrees. If your puppy is a snub nosed dog, like a Shih Tzu, the temperatures will have to be under 70 or
75 degrees, depending on the airline that we are using. If the temperatures fall above or below this range, your
puppy's flight will have to be rescheduled.
If your flight is booked with Continental Airlines or Alaska Airlines, temperatures are usually not an issue, except
during extreme temperatures when they embargo pets.
Please plan to bring an extra towel, baby wipes and baby blankets with you. You will also need to have your ID
ready. The crate (pet taxi) will be “zip tied” closed. You may need a small knife or fingernail clippers to open
the crate. Please be VERY careful where you put your puppy on the inside floor for a while because you wouldn’t
want to expose them to the diseases, etc. that could be outside the airport, and other public places or grass. It
is a big responsibility having a new addition to your family. Your new puppy will need to be treated as a newborn
baby. Be sure to pay very close attention to your new puppy at all times. Use puppy pads indoors for your puppy
to use for bathroom breaks.
The puppy’s paperwork will be attached to the top of the crate with the health certificate, etc. Please make sure
that you have this paperwork before you leave the airport, because it does contain the original documents you
will need for the puppy.
Be sure to watch my videos on the page EVERYTHING INCLUDED. The video will show you what you will need for
your new puppy.
Your puppy will need food and clear pedialyte/bottled water immediately. A small bag of food will be flown with
the puppy so that he/she can be fed if there are any delays. Be sure to bring Nutri-Stat or Nutri-Cal with you to
use when your puppy arrives Please leave dog food and drink available for your puppy at all times.
Please make sure that your puppy eats and drinks in the time after he/she arrives. The puppy will also need to
take in fluids, especially when the temperatures are warmer. You will want to have some clear Pedialyte on
hand. As small as the sugar babies are, they can become dehydrated very quickly.
Please be aware that your puppy has come from a climate controlled environment. The temperatures during
flight will be different than what the puppy is accustomed to, as will the temperatures where you are. Please
take precautions to keep your puppy from being too cold or too warm to help keep your puppy healthy. Please
also make sure that you are not using cleaners in your home that might be toxic to your puppy. Cleaners with
Ammonia, bleach etc., can cause your puppy to have health issues. Be Aware at all times of what you are
cleaning your home with around your newborn Sugar Baby.
Please contact us once the puppy arrives and let us know how the puppy is doing and how it went at the airport.
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